Accessibility statement for Permit portal

This accessibility statement applies to website: https://islington.tarantoportal.com/Permits.

This website is run by Islington Council. It is designed to be used by as many people as possible.
The text should be clear and simple to understand. You should be able to:

  • zoom in up to 200% without the text spilling off the screen
  • navigate most of the website using just a keyboard
  • listen to most of the website using a screen reader

We’ve also made the website text as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability.

How accessible this website is


We know some parts of this website are not fully accessible:

  • The visual presentation of text and images of text do not have a contrast ratio of at least 4.5:1 . This includes some of our buttons such as the 'Log In' button, the red text when you do not supply proof when applying for a permit and the green text on the 'Buy/Use Vouchers' page showing the available number of vouchers.
  • A ‘skip link’ would benefit users that rely on keyboard control to skip content such as headers and navigation links.
  • There are a few tables and grids that cannot be focused on, making it difficult to understand what the content of the table is. A keyboard only user will find it difficult to determine which permit is the one they are viewing, or which one they are applying for.
  • Within the 'Edit personal details' and 'Address details' page, there is an address lookup button next to the post code field, which will look up the addresses in that post code, so the user can select the correct address. However, if using a keyboard you are unable to select any addresses. Users that rely on their keyboard will be unable to select their address here.
  • In the 'Buy vouchers' screen, within the column 'Number of vouchers you wish to buy', users report not being able to navigate with their keyboard in order to insert the number of vouchers that the user wants.
  • There are two blank columns on the homepage. One within the 'Permits' area, where the 'View' buttons are, and the other in the 'Permit Applications' area, where the 'Buy' and 'Apply' buttons are listed.
  • Duplicate IDs exist within each page of the permit application process.
  • When activating a voucher, there is a popup screen which asks for a start and end date. These do not have labels. Screen reader users, due to the lack of labelling, will not know an input is expected in this area.
  • Any buttons that are green and blue in the permit portal are very difficult to see when it is focused on via keyboard because the ‘blueing’ of the border just blends in with the existing colour scheme of the button.
  • On the ‘Editing a permit page’ and ‘Edit customer details’ page there are incorrectly structured lists.
  • When viewed on a small screen, it is difficult to view some of the content.

Alternative format


If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille:

We’ll consider your request and get back to you in 10 working days.

Reporting accessibility problems with this website


We are always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, contact:

Enforcement procedure


The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Contacting us by phone or visiting us in person


We provide a text relay service for people who are D/deaf, hearing impaired or have a speech impediment.

Our offices have audio induction loops, or if you contact us before your visit we can arrange a British Sign Language (BSL) interpreter.

Find out how to contact us.

Technical information about this website’s accessibility


Islington Council is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status


This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due the non-compliances listed below.

Non-accessible content


The content listed below is non-accessible for the following reasons.

Non-compliance with the accessibility regulations


  • 1.3.1 Info and relationships: The ‘Editing a permit’ and ‘Edit customer details’ page do not have correctly structured lists. When activating a voucher, there is a popup screen which asks for a start and end date. These do not have labels. Screen reader users, due to a lack of labelling, will not know an input is expected in this area. There are two blank columns on the homepage. One within the 'Permits' area, where the 'View' buttons are, and the other in the 'Permit Applications' area, where the 'Buy' and 'Apply' buttons are listed.
  • 1.4.3 Contrast (Minimum): The visual presentation of text and images of text do not have a contrast ratio of at least 4.5:1 on some of our ‘buttons’ such as the 'Log In' button, the red text when you don't supply proof when applying for a permit and the green text on the 'Buy/Use Vouchers' page showing the available number of vouchers.
  • 1.4.4 Text sizing: It is not possible for users to change text size without some of the content overlapping.
  • 1.4.10 Reflow: Some of the content is difficult to see on a small screen.
  • 2.1.1 Keyboard: Within the 'Edit Personal Details' and 'Address Details' page, there is an address lookup button next to the post code field, which will look up the addresses in that post code, so the user can select the correct address. However, if using a keyboard you are unable to select any addresses. Users that rely on their keyboard will be unable to select their address here.
  • 2.4.7 Focus visible: Any buttons that are green and blue in the permit portal are very difficult to see when it is focused on via keyboard because the ‘blueing’ of the border just blends in with the existing colour scheme of the button. There are a few tables and grids that cannot be focused on, making it difficult to understand what the content of the table is. A keyboard only user will find it difficult to determine which permit is the one they are viewing, or which one they are applying for.
  • 3.3.2 Labels or Instructions: When activating a voucher, there is a popup screen which asks for a start and end date. These do not have labels. Screen reader users, due to a lack of labelling, will not know an input is expected in this area.
  • 4.1.1 Parsing: Each page within the permit application process contains the same duplicate ID '#tabstrip-3 >div:nth-child(4)'.

We plan to rectify all identified issues by 26th of January 2024. When we publish new content, we will make sure we continue to meet accessibility standards thereafter.

PDFs and other documents


The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they are not essential to providing our services. Any new PDFs or Word documents we publish will meet accessibility standards.

What we’re doing to improve accessibility


We have identified the areas of accessibility that need to be addressed in order to meet the accessibility guidelines and we will endeavour to rectify all issues by 26th of January 2024.

Preparation of this accessibility statement


This statement was prepared on 31 Jan 2023. It was last reviewed on 10 Jul 2023 .

This website was last tested on 31 Jan 2023. The test was carried out by the Taranto testing team.

Taranto completed a full test of every page using a web browser extension in Google Chrome called ‘Accessibility Insights for Web’. Taranto then manually check each page against the WCAG 2.1 guidelines using the NVDA screen reader software.