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Accessibility statement for Parking Permit Portal website
This statement applies to content published on the Parking Permit Portal website.
This website is run by Taranto on behalf of Islington Council. We want as many people as possible to be able to use this site. You should be able to:
- Change colours, contrast levels and fonts using browser or device settings
- Zoom in up to 400% without the text spilling off the screen
- Navigate most of the website using just a keyboard or speech recognition software
- Listen to most of the website using a screen reader
AbilityNet has advice on making your device easier to use if you have a disability.
How accessible this website is
We know some parts of this website are not fully accessible:
- The colour contrast is not always sufficient. Partially sighted users may benefit from using high contrast mode.
- Headings are not always marked up as headings, making page navigation more difficult for screen reader users. Screen reader users are advised to listen through the whole page rather than navigate by headings.
- On some of the pages the links are not pronounced clearly by screen reading software. Screen reader users are advised to listen to content neighbouring each link to get a better understanding of the meaning of some of the links.
- Instructions are not always programmatically associated with their controls. This means that when screen reader users navigate through the web page using the tab key, associated instructions are not announced. Screen reader users are advised to listen to content neighbouring each control to get a better understanding of how to operate them.
- There is a time limit for filling in the parking permit application forms. Users who find it difficult fill in the form within the time limit may require assistance. Assistance is available at the Access Islington hubs.
- Error messages when they appear are not always associated with the control. This means that when screen reader users navigate to a control with an error the error is not announced. Screen reader users are advised to listen to content neighbouring each control to check if an error is present.
- When error messages appear, they are not announced to screen reading software. Screen reader users are advised to listen back through pages when they do not submit as expected, to try and find any error messages.
- The page titles are not always clear. Screen reader users are advised to listen to the whole page to understand the content.
- Success messages are not always announced to screen reader users as soon as they appear, which means screen reader users may not always be aware when they have successfully completed an action. Upon completion of an action screen reader users are advised to review the page for potential success messages.
Feedback on our site
Please contact us if you find any problems not listed on this page, think we're not meeting accessibility requirements or would like information in an alternative format like accessible print, large print, easy read, audio recording or Braille.
- Report it online using our contact form
- Call 020 7527 2000 or minicom 020 7527 1900
- If you use British Sign Language you can contact Islington Council using our Sign Language Interpreting Services or contact us remotely using the BSL Live service.
- Visit us in person by coming into one of our Access Islington Hubs. Islington Council's Customer Centre and the Town Hall have audio induction loops.
We'll consider your request and get back to you in 10 working days. Issues relating to the digital accessibility of the site will normally be looked into by the relevant service provider and the Web Services team of Islington Digital Services. Requests for alternative format will normally be dealt with by the relevant service provider and the Communications team.
Contacting the service
If due to an accessibility problem with this site you are unable to find the information that you need or submit a request please contact the team directly by emailing parkingpermits@islington.gov.uk or calling 02075272000.
Enforcement procedure
The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the 'accessibility regulations'). If you're not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).
Technical information about this website's accessibility
Islington Council is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.
Compliance status
This website has been tested against the Web Content Accessibility Guidelines version 2.2 AA standard (WCAG 2.2 AA).
This website is partially compliant with the standard or Web Content Accessibility Guidelines version 2.2 AA standard, due to 'the non-compliances' listed below.
Non-accessible content
Non-compliance with accessibility regulations
The content listed below is not accessible for the following reasons:
| Part affected | Result description | How failure affects users | Pages affected | Success criteria |
|---|---|---|---|---|
| Log out | When the Logout link receives the keyboard focus the colour contrast of the text is only 1.35:1 against the background. | Where the text colour contrast is poor, partially sighted users may either struggle to read the text or not be able to read the text at all. Some partially sighted users will use the tab key to navigate through the page as it can be easier to navigate using the tab when using higher levels of browser zoom. | My permits, My details, Applications and Delete my account pages | 1.4.3 Contrast Minimum |
| Left hand navigation links. | On mouse hover the colour contrast of the blue link text to the grey background is only 3.66:1 | Where the text colour contrast is poor, partially sighted users may either struggle to read the text or not be able to read the text at all. Some partially sighted users will use the tab key to navigate through the page as it can be easier to navigate using the tab when using higher levels of browser zoom. | All parking permit pages apart from the sign in page. | 1.4.3 Contrast Minimum |
| Terms and conditions headings | In the terms and conditions section the section headings are not marked up as headings. For example the text "i. Residential parking permit" is not marked up as a heading despite being visually distinguished as a heading for sighted users. | When screen reading software encounters headings, the presence of the heading and the heading level is announced. Some screen reader users navigate the page by headings, getting their screen reading software to generate a list of headings. Absence of headings makes the page difficult to navigate and the page structure more difficult to understand for screen reader users who cannot see the screen. | Permit application (resident permit details) | 1.3.1 Info and Relationships |
| Proof of residency headings ("Council tax", "Utility bill", "Tenancy agreement", "Driving licence"). | The proof of residency headings are not marked up as headings despite being visually distinguished as headings. | When screen reading software encounters headings, the presence of the heading and the heading level is announced. Some screen reader users navigate the page by headings, getting their screen reading software to generate a list of headings. Absence of headings makes the page difficult to navigate and the page structure more difficult to understand for screen reader users who cannot see the screen. | Permit application (proof of address - residents permit), Permit application (proof of address - visitor vouchers concessionary rate), Permit application (proof of address - carers permit) | 1.3.1 Info and Relationships |
| Entitlement to discount headings ("Age over 60", "Disability Living Allowance", "Employment and Support Allowance"). | The proof of residency headings are not marked up as headings despite being visually distinguished as headings. | When screen reading software encounters headings, the presence of the heading and the heading level is announced. Some screen reader users navigate the page by headings, getting their screen reading software to generate a list of headings. Absence of headings makes the page difficult to navigate and the page structure more difficult to understand for screen reader users who cannot see the screen. | Permit application (proof of address - visitor vouchers concessionary rate). | 1.3.1 Info and Relationships |
| Proof of vehicle headings ("V5", "Insurance schedule", "Company letter", "Lease agreement", "Vehicle 2", "Vehicle 3"). | The proof of vehicle headings are not marked up as headings despite being visually distinguished as headings. | When screen reading software encounters headings, the presence of the heading and the heading level is announced. Some screen reader users navigate the page by headings, getting their screen reading software to generate a list of headings. Absence of headings makes the page difficult to navigate and the page structure more difficult to understand for screen reader users who cannot see the screen. | Permit application (vehicle details) | 1.3.1 Info and Relationships |
| The text "Please use the box below to provide information to support your challenge. You can also upload supporting documents to help the Council decide what action to take in relation to this Penalty Charge Notice. The Council will respond to the e-mail address you have provided..." | The text "Please use the box below to provide information to support your challenge. You can also upload supporting documents to help the Council decide what action to take in relation to this Penalty Charge Notice. The Council will respond to the e-mail address you have provided." is marked up as a heading. | When screen reading software encounters headings, the presence of the heading and the heading level is announced. Some screen reader users navigate the page by headings, getting their screen reading software to generate a list of headings. Marking up paragraph text as a heading is confusing. | Permit application (vehicle details) | 1.3.1 Info and Relationships |
| Cared for person address heading. | The text 'Cared for person address' is not marked up as a heading despite being visually distinguished as a heading. | When screen reading software encounters headings, the presence of the heading and the heading level is announced. Some screen reader users navigate the page by headings, getting their screen reading software to generate a list of headings. Absence of headings makes the page difficult to navigate and the page structure more difficult to understand for screen reader users who cannot see the screen. | Permit application (Proof of address - carers permit) | 1.3.1 Info and Relationships |
| Islington logo | The alt text for the logo is "Logo: Visit the permit portal home page". | Users should know that the logo is Islington Council's logo. Logos are a way of giving users trust in the page. It is not clear from the alt text that the logo is the Islington Council logo. It is also not clear whether the user will be taken to the parking permit home page or the Islington Council home page. | All parking permit pages | 1.1.1 Non text content |
| Match day permits list | The two list items in the 'Match day permits' list are not marked up programmatically as a list <ul><li>. The list items are not numbered, or use the bullet point special character. | The presence of a list and the number of list items is announced by screen reading software. This information helps screen reader users who cannot see the screen understand the structure of the page. By not marking up the list programmatically as a list, text content is read as a continuous stream of text by screen reading software and as such the structure of the page is more difficult to understand for users who cannot see the screen. | Permit application (resident permit details) | 1.3.1 Info and Relationships |
| My details | The list items on the 'My details' list are separated programmatically into different lists. Instead of programmatically being one list of 6 items it is 6 lists of one item. | Screen reader users who cannot see the screen will hear the list described as 6 lists of 1 item, instead of 1 list of 6 items, which is confusing. | My details | 1.3.1 Info and Relationships |
| Link titled 'Here' in 'Car free developments' section. | The link is broken. | Users assume the link will take them to a page on the site. When they open it, they reach a 'Page not found' page. | Permit application (resident permit details) | 2.4.4 Link Purpose in Context |
| Change links | The accessible names of the links consist of the visible link name "Change" and descriptive hidden text which describes the links. The description and the visible name are concatenated without a space character. For example the accessible name of the change password link is "Changepassword". On occasion the link names are mispronounced. The change password link is mispronounced by JAWS screen reading software as "chan-ger-password", which is unclear. There was an attempt to fix this in the code by adding a space before the hidden text. | Where the purpose of the link is not clear, users will not be able to determine the purpose of the link. This particularly affects screen reader users who do not have other visual clues to determine the purpose of the link. | My details | 2.4.4 Link Purpose in Context |
| Apply for links | The accessible names of the links consist of the visible link name "Apply" and descriptive hidden text which describes the links. The description and the visible name are concatenated without a space character. For example the accessible name of the change password link is "Applyfor a residents permit". The word apply is consistently mispronounced by JAWS screen reading software as "Applee". | Where the purpose of the link is not clear, users will not be able to determine the purpose of the link. This particularly affects screen reader users who do not have other visual clues to determine the purpose of the link. | Applications | 2.4.4 Link Purpose in Context |
| Islington logo | The accessible name of the Islington Council logo is 'Logo visit the portal home page". | Users of voice recognition software, including users who cannot use a keyboard or mouse and are reliant on voice recognition software, cannot activate the Islington Council logo link by saying 'Islington for a more equal future'. There are other means however which users of voice recognition could use to open the home page link or navigate to the home page. | All - Parking permit pages | 2.5.3 Label in Name |
| The instruction "Please add your vehicle(s) to this permit by searching for a vehicle using the VRM lookup below." | The instruction is not programmatically associated with the control. When a screen reader user reaches the control by pressing the tab key, the instruction is not audibly announced. | Screen reader users typically navigate through interactive controls using the tab key. When a screen reader user reaches the VRM lookup control the associated instruction is not read aloud. Screen reader users will only be aware of the instruction if they progress through the page using the virtual focus (down arrow). | Permit application (vehicle details) | 1.3.1 Info and Relationships |
| The instruction "How long would you like the permit to be valid for?" | The instruction is not programmatically associated with the control. When a screen reader user reaches the control by pressing the tab key, the instruction is not audibly announced. | Screen reader users typically navigate through interactive controls using the tab key. When a screen reader user reaches the duration control the associated instruction is not read aloud. Screen reader users will only be aware of the instruction if they progress through the page using the virtual focus (down arrow). | Permit application (permit duration) | 1.3.1 Info and Relationships |
| The instruction "When would you like the permit to be valid from? For example, 4 11 2024" | The instruction is not programmatically associated with the date controls. When a screen reader user reaches the control by pressing the tab key, the instruction is not audibly announced. | Screen reader users typically navigate through interactive controls using the tab key. When a screen reader user reaches the permit start date control the associated instruction is not read aloud. Screen reader users will only be aware of the instruction if they progress through the page using the virtual focus (down arrow). | Permit application (permit duration) | Perceivable , Adaptable, 1.3.1 Info and Relationships |
| The instructions "A copy of your latest council tax bill", "A copy A copy of your gas, electricity or water bill issued within the last 3 months (we also accept welcome letters)", "A copy of your signed tenancy agreement", "A copy of your driving licence showing your address", "Please provide evidence of your age, i.e. driving licence, passport or birth certificate", "Proof of your Disability Living Allowance", "Proof of Employment and Support Allowance" | The instruction is not programmatically associated with the control. When a screen reader user reaches the control by pressing the tab key, the instruction is not audibly announced. | Screen reader users typically navigate through interactive controls using the tab key. When a screen reader user reaches the 'Choose files' control the associated instruction is not read aloud. Screen reader users will only be aware of the instruction if they progress through the page using the virtual focus (down arrow). This is compounded by the fact there are multiple buttons on the page with the name "Choose files". Screen reader users who cannot see the screen may become confused as to what kind of files need to be uploaded to which button. | Permit application (proof of address - residents permit), Permit application (proof of address - visitor vouchers concessionary rate), Permit application (proof of address - carers permit) | 1.3.1 Info and Relationships |
| The instructions "Please check this box to confirm this is the name & address of the CARED FOR person not the carer" | The instruction is not programmatically associated with the control. When a screen reader user reaches the control by pressing the tab key, the instruction is not audibly announced. | Screen reader users typically navigate through interactive controls using the tab key. When a screen reader user reaches the 'Cared for person address' checkbox, screen reading software just announces 'Check to confirm', which is the accessible name of the control. Screen reader users who cannot see the screen will not know what they are being asked to check to confirm. | Permit application (proof of address - carers permit) | 1.3.1 Info and Relationships |
| The instruction "Please add your vehicle(s) to this permit by searching for a vehicle using the VRM lookup below." | The instruction does not describe the process by which the VRM look up works. | Screen reader users who cannot see the screen may not realise that they have to enter the registration, navigate to and activate the 'Find vehicle' button and then navigate to and activate the 'Add vehicle button'. | Permit application (vehicle details) | 3.3.2 Labels and Instructions |
| Cared for person address checkbox | The accessible name of the checkbox is 'Check to confirm'. This differs from the visible label which is "Cared For Person Address". | Users of screen reading software typically navigate the form controls using the tab key. When a screen reader user tabs to the 'Cared for persons address' checkbox, screen reading software announces 'Check to confirm', which does not describe the purpose of the control. Screen reader users will be wondering what it is they are being asked to confirm. | Permit application (Proof of address - carer permit) | 1.3.1 Info and Relationships |
| The 'First name', 'Last name', 'Contact number' and 'Address line 1-3' controls | There is no autocomplete value. | Having an autocomplete attribute which is relevant to the form control makes it more likely that the browser will autofill form controls with the users personal data. Some users with cognitive impairments may have difficulties remembering personal data such as email addresses or telephone numbers. Using auto filled data can help with this problems. For other users who find typing difficult or slow, such as users with dexterity impairments, having auto filled data can make the process of filling out forms easier. | Create customer | 1.4.11 Non Text Contrast |
| Email address and confirm email address | There is no autocomplete value. | Having an autocomplete attribute which is relevant to the form control makes it more likely that the browser will autofill form controls with the users personal data. Some users with cognitive impairments may have difficulties remembering personal data such as email addresses or telephone numbers. Using auto filled data can help with this problem. For other users who find typing difficult or slow, such as users with dexterity impairments, having auto filled data can make the process of filling out forms easier. | Register | 1.4.11 Non Text Contrast |
| Password | There is no autocomplete value. | Having an autocomplete attribute which is relevant to the form control makes it more likely that the browser will autofill form controls with the users personal data. Some users with cognitive impairments may have difficulties remembering personal data such as email addresses or telephone numbers. Using auto filled data can help with this problem. For other users who find typing difficult or slow, such as users with dexterity impairments, having auto filled data can make the process of filling out forms easier. | Sign in, Register | 1.4.11 Non Text Contrast |
| Postcode | There is no autocomplete value. | Having an autocomplete attribute which is relevant to the form control makes it more likely that the browser will autofill form controls with the users personal data. Some users with cognitive impairments may have difficulties remembering personal data such as email addresses or telephone numbers. Using auto filled data can help with this problem. For other users who find typing difficult or slow, such as users with dexterity impairments, having auto filled data can make the process of filling out forms easier. | Change address, create customer | 1.4.11 Non Text Contrast |
| Permit application forms, Make representation forms | There is a time limit for both the forms. There is no warning when this time limit is about to end or means to extend it. This was also issue 71 on the defect tracker. | Some users may take much longer to fill out forms, especially users with very limited dexterity using switch access controls. The users may not be able to fill out the forms before they time out. | Permit application (vehicle details), Permit application (permit duration), Permit application (permit cost), Permit application (proof of address - residents permit), Permit application (proof of address - carers permit), Permit application (proof of address - visitor vouchers concessionary rate), Permit application (vehicle proof), Permit application (Summary), London Borough of Islington - PCN Representation (Address page), London Borough of Islington - PCN Representation (Representation grounds), London Borough of Islington - PCN Representation (Make representation add info) | 2.2.1 Timing adjustable |
| Email address - register for a new account | When the user enters an invalid email address the error message is 'The Email field is not a valid email address'. | Some users who are less experienced at using the Internet or have cognitive disabilities may not be able to correct the mistakes in the email address and would benefit from prompting. | Register | 3.3.3 Error Suggestion |
| Postcode look up | The error message 'No address details were found for this postcode' are not programmatically associated with the postcode field. | Screen reader users typically navigate between controls using the tab key. At the moment, because the error message is not programmatically associated with the control, when screen reader users navigate to the input with the error, the error message is not announced. If there is an error with an input which appears as text below the input, it is useful for the error to be announced to screen reader users, so they know what the problem with the input is. | Create customer, Change address | 1.3.1 Info and Relationships |
| VRM look up | The error message 'No vehicle found' is not programmatically associated with the VRM look up field. | Screen reader users typically navigate between controls using the tab key. At the moment, because the error message is not programmatically associated with the control, when screen reader users navigate to the input with the error, the error message is not announced. If there is an error with an input which appears as text below the input, it is useful for the error to be announced to screen reader users, so they know what the problem with the input is. | Permit application (vehicle details) | 1.3.1 Info and Relationships |
| Forms on Create customer, change address, sign in, register for a new account, Permit application (proof of address - residents / carers / visitor vouchers concessionary rates), Permit application (vehicle proof), Permit application (vehicle details), Permit application (permit duration), London Borough of Islington - PCN Representation (Your details), London Borough of Islington Make Representation (Address Page) | Error messages are not announced as they appear to screen reader users. | Sighted users are immediately aware when error messages appear. However screen reader users who cannot see the screen are not aware when the error messages appear. | Create customer, change address, sign in, register for a new account, Permit application (proof of address - residents / carers / visitor vouchers concessionary rates), Permit application (vehicle proof), Permit application (vehicle details), Permit application (permit duration), London Borough of Islington - PCN Representation (Your details), London Borough of Islington Make Representation (Address Page). | Robust, Compatible, 4.1.3 Status Messages |
| Postcode look up | When an inline error message appears ('No address details were found for this postcode'), the keyboard focus does move to the first control with the error message. | It can be awkward for screen reader users to find controls with errors if the keyboard focus does not move to the control with the error. | Create customer, Change address | Focus order, 2.4.3 |
| VRM look up | When the error message 'A vehicle is required for this permit', the keyboard focus is not moved to the VRM lookup | It can be awkward for screen reader users to find controls with errors if the keyboard focus does not move to the control with the error. | Permit application (vehicle proof) | Focus order, 2.4.3 |
| Customer type field | Users cannot manually change the customer type (business / resident) on the 'My details' page. There is no way of changing the 'Customer type' field manually after it has been submitted. There was also no confirmation page to prompt users to double check their details before they were submitted. | Some users, especially users with cognitive disabilities, will make errors when inputting personal data. Users should either be prompted to check irreversible data inputs or users should be able to reverse all data inputs. Having to contact the council to change the customer type will be time consuming for both the customer and the Council. | Create customer, My details | 3.3.4 Error Prevention Legal, Financial, Data |
| The instruction 'You have submitted enough documentation', which appears once enough evidence has been supplied is not announced to screen reader users as it appears. | The status message is not announced by screen reading software as soon as it appears. | Screen reader users who cannot see the screen will not be aware of the status message when it appears. | Permit application (proof of address - residents permit), Permit application (proof of address - carers permit), Permit application (proof of address - visitor vouchers concessionary rate), Permit application (vehicle proof) | 4.1.3 Status Messages |
| When a vehicle is added after pressing the 'Find vehicle' button and when a vehicle is added after pressing the 'Add vehicle' button. | The selected vehicle list (VRM, Make, Model and Type) is not announced by screen reading software as soon as it appears. The vehicles' added data row (registration number) and remove button is not announced as soon as it appears. | Screen reader users who cannot see the screen will not be aware of the status message when it appears. Screen reader users who cannot see the screen will not be aware of whether or not a vehicle has been selected or added. Screen reader users need to have audible feedback to know the success or failure of an action. At the moment when a screen reader user activates the 'Find vehicle' or 'Add vehicle' button they get no audible feedback. | Permit application (proof of address - residents permit), Permit application (proof of address - carers permit), Permit application (proof of address - visitor vouchers concessionary rate), Permit application (vehicle proof) | 4.1.3 Status Messages |
| Address look up | When a user enters a valid post code, after the user activates the 'Find address' button the 'Select address' combobox appears. When the 'Select address' combobox appears the keyboard focus is not sent to the combobox. | Screen reader users need audible feedback in order to know what was the result of an action. When the new content appears, screen reader users are not made aware of this because there is no audible notification. By moving the keyboard focus to the new content, screen reader users who cannot see the screen are made immediately aware of the new content. | Create customer, change address, London Borough of Islington - PCN Representation (Your details) | |
| Choose files buttons | The accessible name of the 'Choose file' buttons is 'Upload a file'. | Having an accessible name which does not contain the visible label can cause issues for speech input software. This control was tested and Dragon Naturally Speaking was able to operate the buttons as expected. Users should be able to operate the control by saying 'Click choose files'. There are however other means by which voice recognition software users without use of their arms can operate these controls. | Permit application (Proof of address - residents permit), Permit application (Proof of address - carers permit), Permit application (Proof of address - visitor vouchers concessionary rate) | 2.5.3 Label in Name |
| Cared for person address | The accessible name of the checkbox is 'Check to confirm'. This differs from the visible label which is "Cared For Person Address". | Users of voice recognition software will not be able to activate the checkbox by stating 'click cared for person address' as they would expect to be able to do. There are other methods however for voice recognition software users without use of their arms to activate this control. | Permit application (Proof of address - carer permit) | 2.5.3 Label in Name |
| Page title on the email address page. | The page title <title> is 'Change email'. The purpose of the page is to change address, not email. | When screen reader users are navigating between windows and tabs, the page title is announced. The page title is important because it describes the function of the page to users who cannot see the screen. Sighted users can quickly look at a page to determine the purpose of a page. Without a clear page title screen reader users have to listen to the page being read aloud in order to determine the purpose of the page, which is laborious. | Change email (postal address) | 2.4.2 Page Titled |
| Permit application wizard page titles. | All of the pages in the apply for permit wizard have the same page title. | When screen reader users are navigating between windows and tabs, the page title is announced. The page title is important because it describes the function of the page to users who cannot see the screen. Sighted users can quickly look at a page to determine the purpose of a page. Without a clear page title screen reader users have to listen to the page being read aloud in order to determine the purpose of the page, which is laborious. When progressing through a multi page process, it is important that screen reader users who cannot see the screen know what stage of the process they are at. | Permit application (resident permit details), Permit application (apply for permit), Permit application (vehicle details), Permit application (permit duration), Permit application (permit cost), Permit application (proof of address - residents permit), Permit application (proof of address - carers permit), Permit application (proof of address - visitor vouchers concessionary rate), Permit application (vehicle proof), Permit application (Summary) | 2.4.2 Page Titled |
| Page title 'Application Pending' | The page title 'Application Pending' is the same for all pending applications. | When screen reader users are navigating between windows and tabs, the page title is announced. The page title is important because it describes the function of the page to users who cannot see the screen. Sighted users can quickly look at a page to determine the purpose of a page. Without a clear page title screen reader users have to listen to the page being read aloud in order to determine the purpose of the page, which is laborious. | Application pending | 2.4.2 Page Titled |
| Navigation to the 'View my permits', 'Apply for a permit', 'View my details' and 'Delete my account' pages. | There is only one way to reach the 'View my permits', 'Apply for a permit', 'View my details' and 'Delete my account' pages. | Users with learning difficulties and screen reader users who cannot see the screen can often find page navigation difficult. Having only one way of navigating to certain pages increases the risk that the aforementioned user groups may fail to locate the affected pages. Adding multiple ways of navigating to pages that are not part of a process aids in page navigation. | View my permits', 'Apply for a permit', 'View my details' and 'Delete my account' pages | 2.4.5 Multiple Ways, |
What we are doing to make this website more accessible
The accessibility problems in this website will be resolved by 31/01/26.
Preparation of this accessibility statement
This statement was prepared on the 19/09/2025. It was last reviewed on 19/09/2025.
This website was last tested on 08/11/24. The test was carried out by Islington Council using a combination of manual and automated testing using assistive technology.
This statement will next be reviewed on the 31/01/26.